Frequently asked questions
Questions, answered clearly.
A few useful things to know before you begin.
Getting started
01What is Vida Meds?
Vida Meds provides a digital starting point for clinician-guided medical weight management. Licensed medical professionals make independent evaluations and prescribing decisions. Medication dispensing is handled by an appropriately licensed pharmacy.
02How do I get started?
Choose “See If You Qualify” to begin the secure patient intake. You’ll provide the information needed for a clinical evaluation and to check service availability where you are located.
03Must I register before answering questions?
No. You can begin the intake without creating a patient account. Account access is used for ongoing care and administrative needs where applicable.
04Will I speak with a clinician?
A licensed clinician must evaluate whether treatment is appropriate. Depending on clinical needs and applicable telehealth requirements, a phone or video appointment or additional review may be needed.
05Does a questionnaire guarantee a prescription?
No. Only an appropriately licensed clinician can determine whether a prescription is right for you.
Treatment options
06Which treatments can I explore?
Our program features compounded semaglutide and compounded tirzepatide injection options. Your clinician will help determine the appropriate next step based on your health information.
07What is compounded semaglutide?
It is a compounded injectable prescription preparation involving semaglutide, a GLP-1 receptor agonist. Your clinician evaluates suitability and explains the prescribed preparation.
08What is compounded tirzepatide?
It is a compounded injectable prescription preparation involving tirzepatide, which acts on both GIP and GLP-1 receptors. Your clinician evaluates suitability and explains the prescribed preparation.
09Are compounded medications FDA-approved?
No. Compounded medications are not FDA-approved or reviewed by the FDA for safety, effectiveness or quality before marketing. See Medication Safety for more information.
Pricing and billing
10How much is the semaglutide program?
The semaglutide program costs $129 for the first month and $199 per month afterward. The monthly price includes your medication, provider consultation and shipping. The total charge is presented before enrollment.
11How much is the tirzepatide program?
The tirzepatide program costs $199 for the first month and $289 per month afterward. The monthly price includes your medication, provider consultation and shipping. The total charge is presented before enrollment.
12Does the price change as the dose changes?
No. Your monthly price stays the same at every dose your provider prescribes.
13Is there a membership fee?
No. There is no membership fee. The flat monthly price covers your medication, provider consultation and shipping, and the complete price is shown before payment.
14Is shipping included?
Yes. Standard shipping is included with prescribed treatment under the listed program. Delivery availability depends on the pharmacy and destination.
15Can I prepay for several months?
Yes. 3- and 6-month prepay plans are available at a lower monthly rate than paying month to month. The amount due and the plan terms are shown before you pay.
16Do you offer wellness add-ons?
Yes. Optional add-ons include NAD+ (injection or nasal spray), MIC + B12, Lipo-MIC, vitamin B12, L-carnitine, glutathione, sermorelin, and sexual health and hair treatments. They start from $89 per month, with an introductory price for the first month. Your provider reviews each add-on and adds it only if it is appropriate for you. See wellness add-ons.
Prescriptions and delivery
17How quickly will medication arrive?
Timing depends on the medical evaluation, prescription, pharmacy processing and delivery destination. Your patient account will provide available status information once treatment is authorized.
18How do refills work?
A refill may require a follow-up questionnaire, consultation or clinician authorization. Your care team will explain the steps applicable to your treatment.
19Can I cancel my plan?
Yes. Subscription management and cancellation options are available through the patient portal. See Billing & Cancellation for details on timing and already-processed orders.
20What if the clinician decides not to prescribe?
Your care team will explain the next step. Payment handling follows the terms you review at enrollment.
Access and support
21Where is care available?
Availability depends on your location, clinician licensing, treatment appropriateness and participating pharmacy. The intake checks whether services are available where you are located.
22Can I message my doctor?
For ongoing care, use the patient portal or your clinical team’s designated secure communication channel. General support email is not intended for sending sensitive medical information.
23Is this website for emergencies?
No. Do not use this site or general support email in an emergency. Call 911 or seek urgent medical care if you have an emergency.
24How can I contact Vida Meds?
Email support@vida-meds.com for general support. Medical questions should be directed through the secure patient portal or treating clinical practice.