Privacy Policy

Scope of this policy

This Privacy Policy explains how the Vida Meds website at vida-meds.com processes information associated with browsing, the intake questionnaire, availability waitlists and general support requests. Our website provides information about medical weight-management services, a secure intake questionnaire, and links to the separate secure patient portal. Clinical services may involve participating healthcare professionals and licensed pharmacies that provide their own applicable privacy notices.

Information we receive

When you use the website, technical information may be processed by our hosting and security providers, such as IP address, browser type, basic device characteristics, page requests and system-security events.

When you write to support@vida-meds.com, we receive the email address, message and any related correspondence that you choose to send.

When you complete the intake questionnaire or join an availability waitlist, you provide the information described below.

Patient intake and medical information

When you select “See If You Qualify,” you complete a secure intake questionnaire at vida-meds.com/start. It asks for your state and shipping address, your name, date of birth, email and phone number, your height and weight, and health information such as medical history, pregnancy status, medications and allergies.

Your answers are sent over an encrypted connection to the clinical platform used by the treating medical practice so a licensed clinician can review them. This website does not keep a copy, does not save your answers in your browser, and never uses them for advertising or analytics. If you leave the page before submitting, your answers are discarded.

If you start typing your street address, the characters you enter are sent to our address-verification provider to suggest and confirm a deliverable address.

If care is not yet available in your state and you choose to join the waitlist, we use your email address and state only to tell you when Vida Meds becomes available there. You can unsubscribe at any time.

Patient accounts, clinical messaging and medical records are provided through the secure patient portal at portal.vida-meds.com. The applicable patient privacy notices, consents and any required Notice of Privacy Practices are presented in the clinical workflow. Do not send detailed medical information to general support email.

Why we use information

We use ordinary website information to operate, secure, maintain and improve the website, troubleshoot technical problems, respond to general requests and comply with applicable legal obligations. Medical prescribing decisions are made by treating licensed clinicians, not by the marketing website.

Service providers and external links

We use technology providers for hosting, website delivery, security and general communications. The clinical platform, the patient portal and associated medical organizations may maintain separate notices and terms. When you leave the marketing website, the privacy practices of the destination service may apply.

Cookies and analytics

This website does not use third-party behavioral advertising pixels or health-condition-based remarketing. Essential technologies may be used for proper website delivery and security. If additional analytics or advertising tools are introduced, this policy and the choices available to you will be updated first. Intake answers and treatment status are never exposed to marketing analytics.

Safeguards and retention

We use technical and organizational safeguards designed to protect the information handled through our website. No online service can guarantee absolute security. Website and general support records are retained as needed for legitimate operations and applicable obligations. Clinical record questions should be directed to the treating practice and secure patient platform.

Your questions and choices

For a privacy question about this website or general support correspondence, contact support@vida-meds.com. For access, correction or other rights relating to medical records, use the treating practice’s authorized channels.

Children and medical care

This website is not intended to facilitate unapproved prescription care for minors. Availability and eligibility for any medical service depend on clinical review and applicable requirements.

Changes

We may update this policy as our operations, technologies or legal obligations change. Updated terms will be made available on this page.